Software as a service
Keeping Culture KMS® is available as a Cloud hosted solution on an annual licencing and support arrangement.
Pricing
Single archive
Suitability
Organisations who wish to establish an archive for recording the culture and history related to the Indigenous people of a specific region.
For example, a local council or land council establishing an archive for the people, and their communities, serviced by the council.
Note: The licencing of Keeping Culture KMS® is content specific; this means the content of the archive must relate to a specific region and/or cultural group nominated for the licence.
For a large archive that encompasses content relating to multiple cultural groups, over a broad region, may incur additional licencing fees.
There is no limitation on where the archive is accessed, or on who may access it. This is at the discretion of the licence holder.
Software upgrades and maintenance
The Keeping Culture KMS® software, and server platform it runs on, are actively monitored and maintained to deliver a highly reliable, secure and stable service.
All software updates, patches and improvements that are regularly applied to Keeping Culture KMS®, and underlying services, are done so without the need for customer involvement or further expense.
Our primary objectives in maintaining the software is to:
- keep ahead of changes in technology and operating environment,
- continue to advance the functionality of the software to address the cultural knowledge needs of its users, and
- ensure the long-term stability and viability of the software.
Customer support
See What support does Keeping Culture provide? for a comprehensive description of our support service.
- Allocation: customers are credited with 24 support hours, that are redeemable during the course of the annual subscription cycle.
- Delivery: support is delivered via telephone, email, web conferencing apps and from the Keeping Culture website.
- Support includes: the support hours are redeemable for online training, troubleshooting, assistance with configuration and customisation accomplished through existing software functionality and broader consultation about administering the software.
- Support that incur fees: tailored consultation and technical activities not covered by the support hours include, but are not limited to: offline or on-premises training, data migration, custom development and the setup of Portals and VPN connections.
Once the allocated support hours are exhausted, additional charges will apply for support services.
Any unused support hours at the expiry of a 12-month period does not rollover into the next successive 12-month period.
Each request for support will incur a minimum time allocation of 30 minutes.
Backups
The customer’s data – metadata, media and other assets added to Keeping Culture KMS® by the customer – are backed up daily in two locations:
- S3 backup: a private backup of the customer’s data is stored on AWS S3 service, where it may be securely accessed and downloaded via an account supplied by Keeping Culture.
- Offsite backup: a private secondary backup of the customer’s data is kept at Keeping Culture’s office.
Access to the S3 backup will require an additional software client not provided under this service, but downloadable from the Internet.
Training
The amount of training provided to an organisation’s staff varies from group to group. Typically, this involves an initial training session to go over the basics; usually taking 1.5 hours. It is then left up to the customer to request more training when they’re ready – either to learn something new, or as a refresher, even train a new staff member.
Training can occur in two ways:
- Online training: conducted over web conferencing apps, where the instructor is able to share their screen. This popular and convenient method of meeting is covered by the customer’s support hours and can be arranged at short notice.
- Offline training (optional extra): in person training at your premises, where remuneration of travel and accommodation expenses may be required.
Wiltja media cache
See What is Wiltja and how does it reduce bandwidth? to learn more.
- Allocation: there is no limit to the number of Wiltja instances a customer may wish to use.
- Setup and administration: the software and instruction for installing and configuring Wiltja are made available to the customer; free of charge. The customer is responsible for the setup and administration of Wiltja at each of their deployment sites.
- Support: email and telephone support for troubleshooting Witlja is provided through the normal Customer Support channels.
Wiltja runs on Mac, Windows or Linux using an Apache web server with PHP installed. Instructions are not provided for Linux.
Portals (optional extra)
See What is a Portal and how is it used? to learn more.
- Allocation: up to three (3) Portals can be attached to an archive.
- Storage capacity: this is shared with the archive to which the Portal is attached.
- Bandwidth: this is shared with the archive to which the Portal is attached.
- Domain: a secure subdomain is provided from the keepingculture.com root domain. Alternatively, customers can supply their own domain and SSL certificate.
- FTP access: Yes, a separate account for each Portal, for bulk media upload.
- Backup access: No separate account. Portals are backed up daily to the same S3 account as the archive.
- Setup fee: an initial setup fee applies for each Portal configuration.
VPN – Virtual Private Network (optional extra)
See What is a VPN and how does it make the service more secure? to learn more.
- Allocation: typically, 1 or 2 connections are required. However, there is a limited number of VPN connections available.
- Requirements: a router or gateway device capable of Site-to-Site VPN connections using Internet Protocol security (IPsec).
- Support: email and telephone support for troubleshooting VPN connections is provided through the normal Customer Support channels.
- Setup fee: a one-off setup fee applies for each VPN connection.
- Annual fee: an annual connections fee applies.
Customers are responsible for supplying their own router/gateway hardware and on-premises technical expertise. More information about hardware specs for AWS VPN connections can be found here.
While Keeping Culture will attempt to accommodate the customer’s existing network settings, this is not always possible.
Transfer of existing datasets (optional extra)
Keeping Culture KMS® can import comma-separated values (CSV) text files, including referenced media inside the CSV file. This approach is suitable for simple spreadsheets style datasets and can be undertaken by the customer.
For more complex datasets, like those from a relational database, these require custom scripts to process and import the data into Keeping Culture KMS®. These scripting activities must be carried out by Keeping Culture and are an additional cost; quoted for prior to completion of the transfer.
Licencing and service agreement
The terms and conditions relating to the use of the Keeping Culture KMS® software and service must be agreed to by the customer. This information is conveyed in the Keeping Culture licencing and service agreement, which will be made available for review prior to signing up.
$6,000 per year
- Prices are in Australian dollars.
- Prices displayed are exclusive of GST.
- Pricing and services are subject to change over time.
- Optional extras are not included in the displayed price and incur additional fees.
Multi-archive
Suitability
Organisations requiring a cost-effective plan for two or more Keeping Culture KMS® archives. For the purpose of recording the culture and history of individual cultural groups, or to separate men’s only and/or women’s only materials from their main archive.
For example, a Government agency or large organisation facilitating the archiving activities of multiple Indigenous groups.
Hosting platform
This plan has multiple Keeping Culture KMS® archives hosted with a setup tailored to the customer’s needs:
- Storage capacity: Minimum of 60GB per archive, scalable to many terabytes if required. An archive may share its spare capacity with another archive providing they were setup at the same time. See We have 100s of gigabytes of media. Can we have more hosted storage capacity? to understand storage in the archive.
- Bandwidth: Minimum of 100GB of bandwidth per month per archive. Unused bandwidth may be shared across archives.
- Domain: a secure subdomain is provided for each archive from the keepingculture.com root domain. For example: yourorganistation.keepingculture.com
Alternatively, customers can supply their own domains and SSL certificates to use for each of their archives. - FTP access: Yes, separate accounts for each archive.
- Backup access: Yes, via our daily backup to S3. Each archive can have its own separate account, or all archives can be consolidated into one account.
Integrated services include:
- File Store: Yes, securely transfer and manage the storage of original and archive media on an external AWS S3 service.
- Media streaming: Yes, audio and video media is securely streamed from Keeping Culture’s internal network. No external service provider is needed.
- Mapping: Yes, spatial information is generated from Keeping Culture’s internal mapping engine, with support for external web mapping services, such as Microsoft Bing Maps and OpenStreetMaps.
- Annotation recording: Yes, securely record audio and video messages into annotation fields.
- Video transcoding: Yes, video is automatically transcoded upon ingestion into the software.
All hosting is provided on Amazon Web Services platform.
Increased storage capacity and excessive bandwidth usage will incur an additional fee.
Software clients for FTP and S3 access are not supplied but are available to download on the Internet.
Customers who bring their own domains and SSL certificates are responsible for the registration, fees and general upkeep of these items.
File Store requires the customer to have their own AWS account to store archival media.
Software upgrades and maintenance
The Keeping Culture KMS® software, and server platform it runs on, are actively monitored and maintained to deliver a highly reliable, secure and stable service.
All software updates, patches and improvements that are regularly applied to Keeping Culture KMS®, and underlying services, are done so without the need for customer involvement or further expense.
Our primary objectives in maintaining the software is to:
- keep ahead of changes in technology and operating environment,
- continue to advance the functionality of the software to address the cultural knowledge needs of its users, and
- ensure the long-term stability and viability of the software.
Customer support
See What support does Keeping Culture provide? for a comprehensive description of our support service.
- Allocation: customers are credited with 24 support hours for the first archive, then 8 support hours for each subsequent archive. Support hours are shared across all archives and are redeemable during the course of the annual subscription cycle.
- Delivery: support is delivered via telephone, email, web conferencing apps and from the Keeping Culture website.
- Support includes: the support hours are redeemable for online training, troubleshooting, assistance with configuration and customisation accomplished through existing software functionality and broader consultation about administering the software.
- Support that incur fees: tailored consultation and technical activities not covered by the support hours include, but are not limited to: offline or on-premises training, data migration, custom development and the setup of Portals and VPN connections.
Once the allocated support hours are exhausted, additional charges will apply for support services.
Any unused support hours at the expiry of a 12-month period does not roll into the next successive 12-month period.
Each request for support will incur a minimum time allocation of 30 minutes.
Backups
The customer’s data – metadata, media and other assets added to Keeping Culture KMS® by the customer – are backed up daily in two locations:
- S3 backup: a private backup of each archive’s customer data is stored on AWS S3 service, where it may be securely accessed and downloaded via an account supplied by Keeping Culture.
- Offsite backup: a private secondary backup of the customer’s data is kept at Keeping Culture’s office.
In addition, Keeping Culture can accommodate supplementary backup procedures at the request of the customer. For example, an increased frequency of backups to an alternative storage location.
Access to the S3 backup will require an additional software client not provided under this service, but downloadable from the Internet.
Each archive receives its own S3 backup account, however these can be consolidated into one account by request.
Training
The amount of training provided to an organisation’s staff varies from group to group. Typically, this involves an initial training session to go over the basics; usually taking 1.5 hours. It is then left up to the customer to request more training when they’re ready – either to learn something new, or as a refresher, even train a new staff member.
Training can occur in two ways:
- Online training: conducted over web conferencing apps, where the instructor is able to share their screen. This popular and convenient method of meeting is covered by the customer’s support hours and can be arranged at short notice.
- Offline training (optional extra): in person training at your premises, where remuneration of travel and accommodation expenses may be required.
Wiltja media cache
See What is Wiltja and how does it reduce bandwidth? to learn more.
- Allocation: there is no limit to the number of Wiltja instances a customer may wish to use.
- Setup and administration: the software and instruction for installing and configuring Wiltja are made available to the customer; free of charge. The customer is responsible for the setup and administration of Wiltja at each of their deployment sites.
- Support: email and telephone support for troubleshooting Witlja is provided through the normal Customer Support channels.
Wiltja runs on Mac, Windows or Linux using an Apache web server with PHP installed. Instructions are not provided for Linux.
Portals (optional extra)
See What is a Portal and how is it used? to learn more.
- Allocation: up to three (3) Portals can be attached to an archive.
- Storage capacity: this is shared with the archive to which the Portal is attached.
- Bandwidth: this is shared with the archive to which the Portal is attached.
- Domain: a secure subdomain is provided from the keepingculture.com root domain. Alternatively, customers can supply their own domain and SSL certificate.
- FTP access: Yes, a separate account for each Portal, for bulk media upload.
- Backup access: No separate account. Portals are backed up daily to the same S3 account as the archive.
- Setup fee: an initial setup fee applies for each Portal configuration.
VPN – Virtual Private Network (optional extra)
See What is a VPN and how does it make the service more secure? to learn more.
- Allocation: typically, 1 or 2 connections are required. However, there is a limited number of VPN connections available.
- Requirements: a router or gateway device capable of Site-to-Site VPN connections using Internet Protocol security (IPsec).
- Support: email and telephone support for troubleshooting VPN connections is provided through the normal Customer Support channels.
- Setup fee: a one-off setup fee applies for each VPN connection.
- Annual fee: an annual connections fee applies.
Customers are responsible for supplying their own router/gateway hardware and on-premises technical expertise. More information about hardware specs for AWS VPN connections can be found here.
While Keeping Culture will attempt to accommodate the customer’s existing network settings, this is not always possible.
Transfer of existing datasets (optional extra)
Keeping Culture KMS® can import comma-separated values (CSV) text files, including referenced media inside the CSV file. This approach is suitable for simple spreadsheets style datasets and can be undertaken by the customer.
For more complex datasets, like those from a relational database, these require custom scripts to process and import the data into Keeping Culture KMS®. These scripting activities must be carried out by Keeping Culture and are an additional cost; quoted for prior to completion of the transfer.
Licencing and service agreement
The terms and conditions relating to the use of the Keeping Culture KMS® software and service must be agreed to by the customer. This information is conveyed in the Keeping Culture licencing and service agreement, which will be made available for review prior to signing up.
An alternative licencing arrangement may be negotiated should the customer require such an arrangement.
Price on Application
- A discount applied for purchases of two or more archive plans.
- Pricing and services are subject to change over time.
Request a quote, demonstration or just discuss your project with us
Get in contact with us now, and arrange a free demonstration. Or perhaps, you’d like to know more about one of our plans, or simply discuss your project. Fill in the form below, and we will respond to your request as soon as possible. Thanks.